Ergonomics of human-system interaction. Processes for enabling, executing and assessing human-centred design within organizations

Scope

What is ISO 9241-220- Ergonomics of human-system interaction about?

ISO 9241-220 describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. The human-centred design aims to meet requirements for human-centred quality throughout the life cycle of interactive systems.

The processes are described from the viewpoint of those responsible for the analysis, design, and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities, and work products for each process, and are for use in the specification, implementation, assessment, and improvement of the activities used for human-centered design and operation in any type of system life cycle. They can also provide the basis for professional development and certification.

The intended application of ISO 9241-220 is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer–based interactive systems.

The process descriptions in ISO 9241-220 provide the basis for a rigorous assessment of an enterprise’s capability to carry out human-centred processes in compliance with the ISO/IEC 33000 family of standards.

ISO 9241-220 is intended for use by organizations that want to address and improve their treatment of the human-centered design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations.

NOTE 1: ISO/TS 18152 is a related standard with a broader scope than ISO 9241-220. It includes the organizational processes for the identification and handling of issues related to both users and other stakeholders.

NOTE 2: Human-centred design concentrates on the human-centered aspects of design and not on other aspects of design such as mechanical construction, programming, or the basic design of services.

Who is ISO 9241-220- Ergonomics of human-system interaction for?

ISO 9241-220 on Ergonomics of human-system interaction is useful for:

• Ergonomics regulation authorities
• IT companies
• Offices
• Hospitals

Why should you use ISO 9241-220- Ergonomics of human-system interaction?

ISO 9241-220 describes processes that represent the good practice users for human-centered design within and across projects. Human-centered design is an approach to system design and development that aims to improve usability, accessibility and user experience and avoid harm from use, by focusing on the use of the system.

The primary intended users of ISO 9241-220 are professionals responsible for institutionalizing human-centered design in an organization, who need to specify, assess, and improve the human-centered design in the organization. This application needs a clear and consistent structure that is provided by process definitions.

The processes in ISO 9241-220 represent good practice in human-centered analysis- from a range of industries. They are described from the perspective e perspective analyze of those who analyze, valuate the human use of interactive systems. This includes associated requirements for project management and top management support for human-centered design.

ISO 9241-220 uses the same structured format as other International Standards for process models. ISO/IEC/IEEE 12207 refers to ISO 9241-220 for information on human-centered design and usability.

The human-centered design aims to achieve the required levels of human-centered quality. ISO 9241-220, human-centered quality is the collective term used to refer to usability, accessibility, user experience, and avoidance of harm from use.

ISO 9241-220 can be helpful to user to:

• Implement human-centered design as part of a system development or procurement process and/or support life cycle
• Assess an enterprise’s existing capability to carry out the human-centered processes
• Improve the application of human-centered design as part of an existing system development process
• Develop competence in human-centered design

Process models were developed to provide:

• The potential to analyze the ability of an organization to deliver and/or maintain a system that meets a required level of performance and quality
• A description of the factors that hinder this ability
• A means of addressing such shortcomings and mitigating associated risks of adverse consequences

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